FAQs
1.Are all these products sold online 100% genuine?
Yes,We guarantee that all products are 100% genuine and come with anti-counterfeiting QR codes and product serial numbers
2.Is mydrpen.com a genuine Dr. Pen™ retailer?
We are authorized to be called "Official Dr. Pen™ Website Retailer" what guarantees all products purchased at mydrpen.com are genuine and come with an exclusive Lifetime Warranty.
We ship out orders the next business day (same day if purchased at AM hours) from our Wakefield warehouse and provide 30-day Money-Back return policy.
3.Dr. Pen™ - Perfect Skin Beauty Solution
Choose patented derma pen technology used by dermatologists around the world for effective and pain free at-home treatment.
1).Healthy & Rejuvenated Skin
2).Boosted Collagen
3).Hydrated & Glowing Skin
4).End of Hair Loss Problem
5).Reduced Wrinkles & Scars
6).No More Marks & Pots
4.How long will it take to receive my order?
International shipping is also free of charge and takes 10-25 business days by EMS or China Postmail delivery,it is depending on a location.
you can track the shipping details on www.ems.com.cn
5.How does microneedling work?
Each Dr Pen device has a cartridge with tiny needles attached.
When you turn your device on and place it the area you wish to treat,
the cartridge needles will pulsate and glide along the skin to penetrate
the upper layers of your skin to create deliberate trauma and micro-wounds.
These wounds trigger a healing response from the body, which responds by producing collagen and elastin fibers.
Over time, the skin becomes rejuvenated and reduces the appearance of fine lines, scarring, hyperpigmentation,
loose skin and will brighten and improve your overall texture and tone. Read more about how microneedling works here.
6.How often should I use my Dr Pen?
Microneedling can safely be performed every 4-6 weeks. For collagen induction you may require at least 3 treatments.
Scar reduction generally requires between 3 and 6 treatments.
As a general rule, 4-6 weeks should pass between one treatment and the next.
Nano-needling can be performed once per week.
7.Which needle length should I be using?
The needle length you choose to use depends on the kind of results you are wishing to achieve. 1mm and below will help even out skin texture and hyperpigmentation, but won't be as effective for reducing scarring. This length is also perfect for those who wish to improve the efficacy of their serums as the ingredients will penetrate deeper into the skin. The deeper a product can get into your skin, the more effective it will be at targeting your skincare concerns. 1mm - 2.5mm is recommended for those wishing to improve the appearance of acne scarring, fine lines and stretch marks, as well as anti-aging concerns. Remember multiple treatments are required for improvement in the appearance of these issues, performed every 4 weeks. It's advisable you consult with your doctor prior to performing at home microneedling treatments and for any skincare concerns.
8.Which body parts can you microneedle?
You can use the Dr Pen to microneedle on your whole body. Popular areas include face, neck, décolletage, hands and hips (for stretch marks). Delicate areas such as the under-eye area can also be treated. Please see the instructions on the product page for each Dr Pen model to find out the needle depth and cartridge gauge that is best for treating your desired areas.
When needling areas of the body (such as the legs or hands), avoid needling over the bony parts (especially on the legs). Ensure only to use 36-42 pin cartridges for microneedling the body and take precaution not to use any active ingredients (such as acids or retinoids) after microneedling. Regarding needle depth, we recommend using 0.5mm for legs and up to 1.5mm for fattier areas of the body.
9.What is Nano-needling?
Nano-needling is an amazing treatment for product absorption, improving the efficacy of targeted skincare ingredients by up to 97%! By nano-needling once per week, you will see a major improvement in your overall skin texture and tone through this improved absorption rate. This means those serums infused with vitamins A, C, E, ceramide, hyaluronic acid, and peptides (to name a few) will be able to do their job more effectively and treat concerns such as hyperpigmentation, dullness, dryness, fine lines, scarring and sun damage much more efficiently! We recommend our vitamin C serum and hyaluronic acid serum from our online store as great nano-needling products.
Nano-needling cartridges don't actually pierce the skin, making it a non-invasive treatment. For this reason, you can perform nano-needling once per week. There are no needles in the nano-needle cartridges, instead there are tiny pyramid shapes in the form of silicon, titanium or stainless steel which essentially push your product deeper into the skin. We still recommend using a new cartridge for every treatment.
If your skin care concerns are for deeper wrinkles, deep acne scarring, stretch marks, loss of elasticity, hyperpigmentation and overall improved appearance of texture and tone, then microneedling would be a more effective treatment for you.
What are the results of Nano-Needling?
Increased smoothness and hydration
Increased nutrient absorption
Firmer looking skin
Improved texture and tone
10.Can I use the same cartridge for face and neck?
You can use the same cartridge if it’s in the same treatment session for the face, neck and decolletage area.
11.Can I reuse the cartridges?
The cartridges are designed to be one-time use only. We don’t recommend re-using your cartridges - we advise against this for safety and hygiene purposes. Needles also become dull with each use, and it's important that your needles remain sharp for best microneedling results.
12.What are the needles made of?
The needles are made of high quality surgical stainless steel and titanium.
13.What will I look like post-treatment?
Needles create deliberate micro-trauma to the skin, which will cause some redness (known as erythema) and in some cases, small amounts of needle-point bleeding (known as petechiae). Microneedling can show instant bruising in some areas, including the cheek bones, forehead and eye area. Some areas are also more sensitive than others, including the forehead, lip area and tip of the nose. If you have taken fish oil supplements, aspirin, anti-inflammatories or had any alcohol within 3 days of your treatment, you may experience more bleeding than usual due to the blood-thinning properties of these substances.
If you experience excessive redness, bruising, swelling or bleeding, immediately cease using the device and seek advice from your healthcare professional. You will experience some redness, tightness and mild swelling for 24-48 hours post-treatment. It's also normal to see small pinpoint bleeding and mild bruising. After a few days your skin will be a little dry and flakey, which will gradually disappear within one week.
14.Which cartridge should I use for Alopecia/the scalp area?
We would advise using a cartridge with 36 pins and needle depth up to 1mm, and to microneedle every 2 weeks.
15.Which conditions does microneedling treat?
Microneedling can treat a range of conditions, with some of the most common including;
mild to moderate acne scarring, fine lines and wrinkles, sagging skin, uneven skin tone (hyperpigmentation), uneven skin texture, dullness and stretch marks.To better understand which conditions each Dr Pen model can treat, please be sure to read the product description for each model,
as each model targets different concerns and has unique features.
16.Is micro-needling painful?
The level of discomfort you experience will depend on the needle length you choose to use, as well as whether you apply a numbing cream. The shorter the needle length, the less discomfort you will experience. If your skin is sensitive, you can purchase numbing cream from over the counter at any chemist. Apply approximately ⅓ to ½ of the tube to the area to be needled, leave on for 20 minutes then thoroughly remove the cream. Once you’ve removed the cream, cleanse the skin again. This is to avoid getting numbing cream into the microchannels.
Applying a numbing cream pre-needling is advisable for lengths longer than 1mm. Applying a serum such as hyaluronic acid will also help lubricate your skin and may alleviate some discomfort during the microneedling process. Using a device with a finer needle gauge (such as the M8 and A7), as well as a higher speed level, may also alleviate some discomfort.